Hello, I am very sorry that your plant arrived there in a bad scam, unfortunately we cannot control how the mail treats the products we send, REGARDING THE PLANT AND THE ROOT, allow us to clarify that: this plant is not sold with roots, this is a plant that is cut and sent for baths, cleaning and waste, not to be replanted, AND REGARDING SHIPPING, you select economic shipping and this is very slow, we always recommend to our customers that when they order plants and want them to arrive fresh, they should to select Preority Mail to make it a priority delivery. But please contact our customer service via WhatsApp or web chat and they will solve the problem very quickly